Question 1

What is included in the price?

Accepted Answer

Everything except unlimited electricity. 
“Pay as you go” meters have been installed in each cottage and these are pre-loaded with a £10 credit for every week that guests propose to stay. The meters accept £1 & £2 coins. Towels, sheets, duvets, tea towels, dishwasher tablets and wood for the log burners etc are included.

Question 2

What is your policy on animals?

Accepted Answer

We take well behaved animals. We have stables and fields for horses and ponies. Well behaved, friendly and clean dogs are allowed on the understanding that you clear up any mess after them and that they are not left unattended in the cottages.     Yes, but what about my budgie? So long as you bring a cage, budgies (and parrots) are free.

Question 3

Have the bedrooms got double beds or are they twins?

Accepted Answer

The fixed doubles in Smiddy, Norton and Kiri (one in each cottage) are king-size beds. All of the other rooms are twin bedded but these can be arranged as super-king-size if required. But please do let us know well in advance how you would like the rooms to be set up.

Question 4

Do you charge for tiny tots?

Accepted Answer

Tots under the age of three that can fit in a cot are not chargeable.   We provide traditional cots or travel cots, stair gates and high chairs free of charge. Please do let us know if you will be joined by a little one.

Question 5

Where are the nearest shops and pub?

Accepted Answer

Our nearest pub is only a 1.5m walk away (albeit down/up a steep hill) with plenty more in close proximity (link to see and do page). Withypool has a small local shop and there are plenty to choose from in Dulverton.

Question 6

Are there Petrol Stations on the moor?

Accepted Answer

These are few and far between so please fill up before you head too much off-piste. Notable petrol stations are at Morrisons Tiverton, South Molton and Wheddon Cross.

Question 7

Are there any special conditions?

Accepted Answer

See our booking conditions.

Question 8

What about child safety?

Accepted Answer

The open lawns which surround our cottages are intended for communal enjoyment, but the site itself which includes a playground for children under ten years of age, is enclosed. We have gates for most of the staircases. Please note that although we love having children here, they are your responsibility.

Question 9

How do I book multiple cottages?

Accepted Answer

We welcome bookings of multiple cottages for family gatherings. Special discounts are available for group bookings. To check availability, please look at our calendar and phone us on 01398 341400 to book. If no one answers, please leave a message as we try to check our answer-phone every two hours or so.

Question 10

How do I check availability?

Accepted Answer

Please look at our calendar, email or phone us on 01398 341400 for up to date information. If no one answers, please leave a message as we try to check our answer-phone every two hours or so.

Question 11

How much will a holiday cost?

Accepted Answer

Our cottages offer great value for money. The price of your stay will depend on the time of year and the cottage selected. Prices are shown on the prices/availability page.

Question 12

How and when do we pay?

Accepted Answer

We accept most credit / debit cards via the website and also bank transfers over the telephone for instant confirmation. An initial deposit of £100 is payable on booking with the balance due four weeks before the start of your holiday.

Question 13

Whats provided for horses & ponies?

Accepted Answer

We can accommodate up to four horses/ponies on a DIY basis. Water buckets and stable cleaning equipment are provided together with one bale of dust extracted wood chip bedding. Turn out in the form of a 2.5 acre well fenced paddock, located in view of the cottages and we have riding direct to the moor.    Electric fencing for the purpose of paddock division can be supplied.   You will need to bring your own feed.

Question 14

Where are you and how do we reach you?

Accepted Answer

We are at West Hollowcombe Farm, Broad Lane, Hawkridge, Exmoor, National Park, TA22 9QL.   Press here to go to our directions page. If you don't have decent sat nav, it would be worth printing these before you leave – just in case!

Question 15

How big are the cottages, really?"

Accepted Answer

They are big. Go to the cottages page and click on the individual cottage pictures to get more detail.

Question 16

Should we take out insurance?

Accepted Answer

We recommend that you do take out some form of insurance. This is because once the holiday is booked it will be your responsibility to pay in full even if you are unable to come. It is our sincere hope that it will be possible to negotiate mutually acceptable arrangements in the event of unavoidable cancellations. However, if communications break down, appropriate action will be pursued to recover rental payments which are deemed to be due.